6/12/2023 0 Comments Uhaul truck rentalThis can add a few hours to a move, but these customers still get the right trucks. In some instances, U-Haul sends these customers to different locations to get their trucks. U-Haul customers frequently report that the company either cancelled their reservations the day before their move or just didn’t have their trucks ready or available at pickup time. U-Haul is notorious for breaking its reservations. Overall though, Penske customers are much more satisfied than U-Haul customers. Of course, Penske isn’t without its fair share of customer complaints, and Penske’s negative reviews detail many of the same problems customers have with U-Haul. In star ratings on multiple platforms, customers give Penske one and a half stars more than they give U-Haul on average, and customers often praise the company’s customer service and reliable reservations. Penske, on the other hand, has some of the best customer reviews in the moving truck industry. When it comes to customer satisfaction, Penske pulls ahead by a mile.Īcross review platforms like Yelp and Google, U-Haul’s customer reviews are plagued by reports of unfriendly customer service agents, unreliable quotes, and-worst of all-last-minute reservation cancellations (we’ll talk about this a little more next). We could talk all day about qualities and services that one company or the other has and why you should care about them, but ultimately, the proof is in the pudding, and the pudding is customer reviews. Customer satisfaction is one of the most stark differentiators between Penske and U-Haul.
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